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PRIVACY POLICY
The privacy of your personal information is important to Otsuka America Pharmaceutical, Inc. (OAPI). To better protect your privacy, we provide you with our Privacy Policy so that you will understand our commitment to you and to your privacy. This Privacy Policy describes what information we may collect about you; how we use your information; how we protect it; and what choices you have regarding how that information is used. At OAPI, we understand that health is a very personal, private subject, and we want you to feel as comfortable as possible visiting our web site and using it's services. If you have questions or concerns regarding this policy, you should first contact productinfo@otsuka.com
Information we collect from visitors
Visitors to our web site can access the web site's home page, and browse most areas of the site, without disclosing any personally identifiable information. We do track information provided to us by your browser, including the web site you came from, the type of browser you use, the time and date of access, and other information that does not personally identify you. Some areas of our site, require you to register prior to access.
In addition, we gather information about you that is automatically collected by our web server, such as your IP address and domain name. OAPI may use web server and browser information to individually customize its offerings and presentations if you submit your personal information.
Information we collect when you join our mailing list or request information
Visitors registering on our web site may be asked to provide identifying information, such as name, type of medical practice, contact information, and other identifying information. On the registration screen, we clearly label which information is required for registration, and which information is optional and may be given at your discretion.
Information from outside sources
We may also collect information about physicians or other healthcare professionals who register on our web site from other sources in order to verify licensure status and identity. In some cases, we ask customers for information after they register, such as credit card information. Where necessary (for example, to process an order for a purchase), our web site may contact financial or credit organizations to confirm customer credit card information.
Periodically, we may expand our existing user databases with information from third parties. Some of this information may be personally identifiable, such as national change of address information. We do this to better target our offerings and promotional campaigns and to provide pertinent offers in which we think you would be interested.
Other information
1) We may also collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback and the like.
2) On some parts of our web site, we may offer assessment tools to health care professionals that ask you to provide information regarding your practice.
3) We may also ask you to provide additional information such as your e-mail address if you want to obtain additional information or to resolve complaints or concerns.
Use of cookies and other tracking systems
Cookies, log files, and pixel-tags are technologies that may be used by the OAPI web site to identify a user as the user moves through the site. Your browser may allow us to place some information (session based IDs and/or persistent cookies) on your computer's hard drive that identifies the computer you are using. We may use cookies to personalize our web site and to track your usage across the site.
Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to you. If your browser is set to reject cookies, web sites that are cookie-enabled will not recognize you when you return to the web site, and some web site functionality may be lost. The Help section of your browser will tell you how to prevent your browser from accepting cookies.
Although cookies do not normally contain personally identifiable information, if you have provided us information by registering, we may associate your registration information with cookies or other tracking utilities our web site places on your computer's hard drive. Associating a cookie with your registration data allows us to offer increased personalization and functionality. Without cookies, this functionality would not be possible.
In addition, we may use other tracking systems like Pixel-tags. Pixel tags are similar in function to a cookie. But because of its insignificant size, it is not visible; though, it is used to pass certain information to our servers to personalize our web sites and to track your usage across the OAPI web site. In addition, we may also use Pixel tags in our HTML based emails.
How we use the information
Aggregate data. We gather aggregate data about visitors to our web sites for product and service development and improvement activities. We also use it for market analysis. When aggregate health information is provided, we pool it from many individual records and strip it of any data that could be used to identify an individual prior to use.
Marketing - Healthcare Messages. We may target our marketing depending on information we have about you. For example, a user we know is a Gastroenterologist may receive information on products targeted at Gastroenterologists that a Family Practice Physician will not see.
We may also personalize our web site based on your interests. For example, you may see different articles in different places on our web site based on information you have shared with us, information we have gained by reviewing your previous visits, or information we may have gained from your interactions with a third party that shares information with us.
Tell-A-Friend. If you choose to use our referral function to tell a friend about our site, our site will ask you for your friend's name and email address as well as your information. The form automatically sends your friend a one-time email inviting him or her to visit the site. We do not access or store this information, except to send this invitation.
Protection of information
How Otsuka America Pharmaceutical, Inc. handles privacy internally: Our commitment to security. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.
Storage of health information. Personally identifiable health information you share with us is stored on our database servers at OAPI or hosted by third parties. We have a firewall and other technology to prevent individuals from accessing information without authorization. Data centers are designed to be physically secure and protected from unauthorized access by unauthorized persons.
Information in our data centers is backed up routinely, in order to aid in the recovery of information in the event of accidental damage of information or due to a natural disaster.
Third parties. In addition to aggregate information, we may share some types of information with third parties as described below.
Companies and people who work for us: OAPI sometimes contracts with other companies and individuals to help us provide services. For example, we may host our web site on a hosting company's computers, hire technical consultants to maintain our web-based site, or work with companies to remove repetitive information from customer lists, analyze data, and provide marketing assistance. In addition, if you are a healthcare professional, we may validate your licensure status and other information against available databases that list licensed healthcare professionals. In order to perform their jobs, these other companies may have limited access to some of the personal information we maintain about our users.
Promotional and informational offers: Sometimes we send offers to selected groups of customers. To accomplish this we may use third parties working on behalf of OAPI. We provide a variety of mechanisms for you to tell us you do not want to receive such promotional - informational offers. For example, we may provide an opt-in box for customers to receive information that is sent by a third-party fulfillment house, and we make clear that, by opting in, you are submitting your data to a third-party. You can elect not to receive promotional or informational material from us by following the instructions to opt-out as mentioned or included in each of our programs we send to you.
Your privacy choices: When you complete registration of your member profile, you will be given the option of receiving recurring informational/promotional e-mail from OAPI. You may opt-out from receiving this e-mail when you provide the information or follow the instructions as mentioned in the email or included in each of our programs we send to you.
Customer Service will unsubscribe you from that newsletter or other programs within ten business days.
Updating your personal information and contacting Otsuka America Pharmaceutical, Inc.: You can always contact us in order to (i) remove the personal information that you have provided to us from our systems, (ii) update the personal information that you have provided to us, and (iii) change your preferences with respect to marketing contacts by e-mailing us at productinfo@otsuka.com or if available also logging into your account to update your information.
Children's policy: We are committed to protecting the privacy of children. We do not collect personally identifiable information from any person we actually know is a child under the age of 18.
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